We welcome comments and suggestions on our standard of care and service for our patients. We wish to offer a friendly and professional service, with patient care being of a high standard. If you feel this has not happened, please contact us. Feedback may be given verbally, by email, telephone or in writing. We are happy to discuss any issues with patient representatives, as long as we have the appropriate written consent to do so. We have an in-house complaints procedure in line with NHS regulations.
A member of our Reception team will be able to give you a copy of our policy upon request
Alternatively if you feel that you have a problem with the NHS that you are finding difficult to resolve contact:
PALS (Patient Advice and Liaison Services) are able to offer confidential advice, support and assistance in resolving problems and concerns quickly. To contact PALS telephone 0800 212 445 (Freephone) or 024 7653 6804 Email: email@example.com or visit www.covwarkpt.nhs.uk/PALS. Leaflet available at Reception.
The Care Quality Commission (CQC) is responsible for checking whether hospitals, care homes and care services are meeting national standards. From April 2013 GP practices were required to be registered with the CQC. If you have a concern regarding your care the CQC can be contacted on: 0300 61 61 61 Email: firstname.lastname@example.org or visit www.cqc.org.uk
Other options are: contacting NHS England on 0300 3112233 or contact The Ombudsman on 0345 015 4033.