We will respect our patients’ privacy and confidentiality at all times. When a change occurs that affects patients, we will ensure these are explained via waiting room, leaflets, and our website.
Please remember that to ensure appointments run on time – only one person per appointment. Consider other patients. If you are more than 10 minutes late for your appointment you may have to re-book, otherwise everyone is kept waiting.
All patients are entitled to have a chaperone present at their consultation - please request at the time of booking your appointment so we can arrange for you. Or speak to the nurse/GP at the time if you feel you would like a chaperone present.
You Can Help Us By:-
Being on time for your appointments
Only one patient per appointment
Letting us know, with as much notice as possible, if you need to cancel
Asking for a home visit before 11.00am
Phoning for repeat medication after 9.30am
Phoning for test results after 10.00am
We are not a walk in minor injuries centre. We are usually fully booked with prearranged appointments made by other patients. Please bear this in mind
Access My Medical Records
The Access to Health Record Act (AHR) came into being in 1992, allowing people to have the right to have sight of their medical records. Under the Data Protection Act 1998, you have the right to access all your health records including those held by your GP practice.
If you wish to view your records, a request should be put in writing to the practice.
Once a requested is received we will contact you. We will ask you to complete a form to clarify the duration of your request, so can produce your paper records or print out your computer records, if needed. You will need to provide a form of photo ID at the time you view your records, to ensure confidentiality of our patients is upheld.
Your Medical Records Stay At The Practice.
- If you wish to read your paper records ONLY (and take notes) – no charge
- If you wish to have all your computer records printed out – up to £10.00 charge
- If you wish to have your paper records copied – up to a maximum £30.00 charge
- If you wish to have your paper records and your computer records printed out – up to a maximum £40.00 charge
If any of our patients feel that an interpreter would be useful during a consultation, either for themselves or on behalf of a family member, please inform us at least 24 hours prior to the appointment. We can then make the necessary arrangements on your behalf.
The service is also available to patients who have a sensory impairment. The provision includes sign language, audio tapes and braille.