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Accessible Information

The Accessible Information Standard (AIS) is a new NHS England Information Standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that patients who have a disability, impairment or sensor loss receive information that they can access and understand.

We want to get even better at communication with our patients. Please contact the practice either by email, telephone us or speak to one of our team at Reception, so we can update your medical records.

We have installed ‘Browesaloud’ on our website to assist our patients in having access to all the information either in audio format, larger font, colour options and screen mask.

This could be a request to have information emailed to you instead of via a telephone call, arranging a face to face appointment if you have hearing loss but can lip read, arranging an interpreter or arranging sign language assistance. If you feel you need someone to support you at appointments, please let us know.

We are also in contact with the RNIB in order to arrange audio, braille or large print upon request from our patients.

This information will be recorded on our patients medical record in a standardised way and highlighted to ensure we have information on your communication needs. The information could be shared with other NHS and adult social care providers if they need it.

Download Accessible Information Standard (AIS) Leaflet (.pdf)

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